Claims Policy

  1. Claims are subject to the approval and discretion of Protea Truck and Bus Parts and all relevant manufacturers/suppliers.
  2. Should a part be deemed acceptable for said claim, all relevant documentation vis. Original invoices will be required as well as the completion of a claim form (by the customer). Fitment and failure dates as well as fitted and removal mileage must be available.
  3. Parts found to be damaged due to incorrect fitment, gross negligence and/or be tampered with in any way or used for purposes other than its intended application will not be accepted as a claim. Engine parts, electronic and/or electrical parts must be fitted by qualified technicians and receipt/s or proof thereof must be produced on submitting a claim.
  4. Parts fitted incorrectly as per the manufacturer’s instructions will not warrant a claim.
  5. The claims process takes 10 working days.
  6. If your claim is successful, a credit will be issued to you. However should your claim be rejected, the part will be returned to you as is or stripped thereof.

*All parts carry a 6 (six) month warranty from date of purchase*